Dedicated Support

The Technical Support Engineer is focused on technical operation, incident management, standard changes and maintenance of environment documentation.

No, not directly. His role is to coordinate, escalate and accompany the processes; technical support is provided by specialized teams.

Periodic sessions are held as agreed with the client to review indicators, pending issues and feedback.

Yes, we have coverage in Latin America and the Caribbean, with engineers available locally depending on the country.

The Special Care Support Engineer is oriented to administrative and contractual management, with a focus on customer experience, SLAs, visibility of active cases and customized reporting.